Support

Metis AI Visibility

This is an embedded Shopify Admin app. Open it from Shopify Admin → Apps after you install it. There is no separate mobile app and no standalone login.

Get help

• Email support@microfactorglobal.com for help with the app (scans, reports, plans, or billing). We typically respond within one business day.
• Billing, charges, and uninstalls are managed in Shopify Admin (Settings → Apps, and Shopify Billing).

Billing & cancellations

Starter, Growth, and Pro bill every 30 days through Shopify. You can upgrade or downgrade inside the app (Change plan) without contacting support. Approving a new plan replaces the current subscription. You may cancel anytime in the app or Shopify Admin to stop future charges. Charges already approved for the current period are final and are not refunded. Canceling does not undo scans already run.

Common setup

1. Complete Catalog setup (category and hero products).
2. Choose a plan and approve the Shopify charge.
3. Add competitors in Settings, then run a scan from the Dashboard.
4. Open Full report for scenario-by-scenario mention results.

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